Refund & Cancellation Policy

Last updated 31 October 2026

This policy covers paid plans and other purchases at zNetLaB (znetlab.com), operated from India by Pankaj Dohre. It forms part of the Terms of Use. Card payments, where offered, are processed by Razorpay; simulator subscriptions are paid by UPI or bank transfer and confirmed by us.

1. Real-lab plans are paid month by month

• Paid plans are paid one month at a time. Nothing is charged automatically: no card or mandate is stored, and each month is a payment you make yourself. The price of each plan is shown on the Plans page.
• We email you three days before your month ends. If the next month is not paid within three days after it ends, your account moves to the Free plan, and we email you again; paying puts your plan back.
• Indian customers are charged in Indian rupees (INR); customers elsewhere may be charged in US dollars (USD). The exact amount and currency are shown before you pay.
• GST is added where applicable, and shown before you pay.

1A. Simulator subscriptions

• The simulator is free to try: 7 days for every account, 30 days for the first 100 new accounts. After that it is bought for 1, 6 or 12 months, paid in advance. The price of each term is shown on the Simulator plans page before you pay.
• A simulator subscription does not renew automatically, so there is nothing to cancel and nothing further is ever charged. We email you before it ends; you buy another term only if you want one. The date it ends is on your profile.
• First simulator payment: if you ask within 7 days of paying, you get a full refund. After that we do not refund part of a term. A payment made twice by mistake is refunded in full.
• Payments by UPI or bank transfer are matched to your order by the reference you send us. Access starts when we confirm the payment; if it has not started within 24 hours, write to us and we will fix it or refund you.

2. Cancelling

• You can cancel at any time from Profile → Plan. You do not need to write to us.
• After you cancel, your plan stays active until the end of the period you have already paid for, and you are not reminded to pay for the next one. (Nothing is ever charged automatically, so not paying for the next month also ends the plan.)

3. Refunds

• First payment for a plan: if you ask within 7 days of your first payment for a plan, you get a full refund of that payment.
• After that: we do not refund part of a period. Cancelling stops the next month's reminders; the period already paid for runs to its end.
• Duplicate or failed charges: if you were charged twice, or charged for a payment that did not go through, that charge is refunded in full.
• Large-device slot (a one-time purchase that lasts one month): refundable if you ask within 7 days of buying it and it has never been used.
• Where the law gives you a right to a refund beyond this policy, that right applies.

4. How to ask for a refund

Write to support@znetlab.com, preferably from the email address on your account, with the order id and a line on what went wrong. You can also use the Contact page.

Approved refunds, and refunds of duplicate or failed charges, are made to the original payment method within 5–7 working days. Your bank or card issuer may take a little longer to show it.

5. Complaints

If you are not happy with how a refund request was handled, write to our Grievance Officer, Shyam Babu, at support@znetlab.com with the subject "Grievance". We acknowledge a grievance within 24 hours and resolve it within 15 days.

6. Contact

zNetLaB is operated from India by Pankaj Dohre (an individual; company registration is in progress). Email support@znetlab.com or use the Contact page. Postal address and GSTIN: available on request — write to support@znetlab.com. See also the Delivery Policy.