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PPPoE — the line is up but there is no internet
Telecom Intermediate 5 devices 5 checked tasks 100 points Plan lab
A subscriber router, a DSL modem, a DSLAM and a BRAS. The copper is synced and the Ethernet is up, and the customer still has nothing. Find the stage the session dies at and fix it — "show pppoe session" names it. You build it in a browser, type real commands at each device, and every task below is
checked against the running configuration — so you find out it is wrong before anybody else does.
Open this lab in the simulator
The simulator runs in your browser with nothing to install. This lab is part of the full simulator: open it free for 7 days with a new account, then with a plan. It needs an account, which keeps your progress.
The scenario
A subscriber router, a DSL modem, a DSLAM and a BRAS. The copper is synced and the Ethernet is up, and the customer still has nothing. Find the stage the session dies at and fix it — "show pppoe session" names it.
Your role: a network engineer. Level: Intermediate Done when: all 5 goals show as passed (100 points).
Network status
Devices: 1 PC, 4 routers, cabled as drawn. No Layer 1 or Layer 2 faults: every link is connected and up. Home-PC is a host with 192.168.1.10/24, gateway 192.168.1.1. CPE starts with addresses (G0/1 192.168.1.1/24). BRAS starts with addresses (VIRTUAL-TEMPLATE1 100.64.0.1/24). Modem, DSLAM start with an empty configuration.
Known problems
The network worked and now does not: the scenario above says what users report. The cause is a configuration fault, not a cable. Find it with show commands (interfaces, routes, neighbours, running-config) before you change anything; fix only what is wrong.
Goals
The PPPoE session is established (30 pts) The dialer took an address from the ISP pool (20 pts) The CPE has a default route through the dialer (20 pts) The BRAS shows a session for this subscriber (15 pts) The CPE can reach the ISP gateway (15 pts)
The activity, in order
The PPPoE session is established Do what the title says on the device shown in the topology, then run the show command that proves it.Why: Each goal is a state the lab can check on the running device. Verify with: show running-config The dialer took an address from the ISP pool Do what the title says on the device shown in the topology, then run the show command that proves it.Why: Each goal is a state the lab can check on the running device. Verify with: show running-config The CPE has a default route through the dialer Do what the title says on the device shown in the topology, then run the show command that proves it.Why: Each goal is a state the lab can check on the running device. Verify with: show running-config The BRAS shows a session for this subscriber Do what the title says on the device shown in the topology, then run the show command that proves it.Why: Each goal is a state the lab can check on the running device. Verify with: show running-config The CPE can reach the ISP gateway From CPE, ping 100.64.0.1. If it fails, walk the path hop by hop: gateway, then each router’s routing table, then the way back.Why: A ping needs a route in BOTH directions. This is the end-to-end proof that everything before it worked. Verify with: ping 100.64.0.1
Tips
Work in the order given: later goals depend on the earlier ones. After every change, run the verify command before moving on; do not guess. Stuck? Read the verify output first. It names the interface, neighbour or route that is wrong.
Why this matters
A subscriber router, a DSL modem, a DSLAM and a BRAS. The copper is synced and the Ethernet is up, and the customer still has nothing. Find the stage the session dies at and fix it — "show pppoe session" names it.
What you will be able to do
The PPPoE session is established
The dialer took an address from the ISP pool
The CPE has a default route through the dialer
The BRAS shows a session for this subscriber
The network
PC, CPE router, DSL modem, DSLAM, BRAS / BNG — 5 devices in all, already cabled.
Fa0 Gi0/1 192.168.1.1/24 Gi0/0 Eth0 ATM0 ATM0/1 Gi1/0 Gi0/0/0 Home-PC 192.168.1.10/24 · gw 192.168.1.1 CPE Modem DSLAM BRAS Drawn from this lab: devices, cables, ports and the addresses already set.
Device Model Address already set
Home-PC PC 192.168.1.10 / 255.255.255.0 gw 192.168.1.1
CPE CPE router configure it
Modem DSL modem configure it
DSLAM DSLAM configure it
BRAS BRAS / BNG configure it
Cabling
Home-PC Fa0 ↔ CPE Gi0/1
CPE Gi0/0 ↔ Modem Ethernet0
Modem ATM0 ↔ DSLAM ATM0/1
DSLAM Gi1/0 ↔ BRAS Gi0/0/0
What is configured at the start
These are already configured when the lab opens — including, where this is a troubleshooting lab, the fault itself:
CPE interface g0/1
ip address 192.168.1.1 255.255.255.0
no shutdown
exit
interface Dialer1
encapsulation ppp
dialer pool 1
ip address negotiated
ip mtu 1492
ppp chap hostname subscriber@isp.net
ppp chap password WRONGPASSWORD
exit
interface g0/0
pppoe-client dial-pool-number 1
no shutdown
BRAS username subscriber@isp.net password broadband1
ip local pool SUBS 100.64.0.10 100.64.0.50
interface Virtual-Template1
ip address 100.64.0.1 255.255.255.0
peer default ip address pool SUBS
ppp authentication chap
exit
bba-group pppoe global
virtual-template 1
exit
interface g0/0/0
pppoe enable group global
no shutdown
Tasks, and how each one is checked
Every task is decided by reading the live network — a neighbour in FULL, a ping that succeeds, a line in the running configuration — not by looking for a keyword you typed. The same command shows you what the lab sees.
# Task Pts How to verify it yourself
1 The PPPoE session is established 30 Checked automatically against the device’s live state (pppUp).
2 The dialer took an address from the ISP pool 20 Checked automatically against the device’s live state (dialerIp).
3 The CPE has a default route through the dialer 20 Checked automatically against the device’s live state (defaultVia).
4 The BRAS shows a session for this subscriber 15 Checked automatically against the device’s live state (pppoeServing).
5 The CPE can reach the ISP gateway 15 On CPE: ping 100.64.0.1 must succeed.
Stuck? Ask the coach
Tell the coach what you see or what you tried. It gives you a hint, not the answer, the way a senior engineer would. Included with a free trial or any plan.
Ask the coach
Reference solution
Try it yourself first — the lab checks your work either way. This is one configuration that makes every task pass, device by device:
CPE interface Dialer1
ppp chap password broadband1
Where this is examined
This lab practises these topics in the zNetLaB certification courses:
Related labs
Where to start
The lessons are open to everyone, all guided labs are listed by track, and
plans explains what is free and what is not.
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